Jha, A. K., Orav, E. J., Zheng, J., &Epstein, A. M. (2008). Patients& #39; perception of hospital care in the United States. New England Journal of Medicine, 359(18), 1921-1931.
BackgroundPatients' perceptions of their care, especially in the hospital setting, are not well known. Data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey provide a portrait of patients' experiences in U.S. hospitals.MethodsWe assessed the performance of hospitals across multiple domains of patients' experiences. We examined whether key characteristics of hospitals that are thought to enhance patients' experiences (i.e., a high ratio ...



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